Hi,
Recently I purchased one jacket for my 11Y old son. Seller has mentioned size suitable for 12-13Y. Unfortunately the size didn't fit and hence I requested exchange with size suitable for 14-15Y. Now the issue started. Agent who came for pickup said the product has stain and he can't pickup. I reached out customer care and they said that it will be picked again. Next time also the pickup man cleaverly and said he has come to pickup but after seeing the product he said he has not come for pickup and by mistake he has come. Later on after he went the status changed to Exchange request cancelled due to damage product. I have some questions to Myntra -
1. When you deliver any product, have you adviced delivery agent to open and show the product to customer for quality check ? If not, they how you know that customer has damaged the product ? It is possible that it was delivered in that condition only.
2. If you feel customer is cheating, then why would I request for larger size ? Do you think in order to hide any damage by requesting you a product which will not be suitable size ?
It was such a nightmare experience doing online shopping with Myntra. Myntra used to be known for leading in online garment e-commerce but those days are now no longer.
I am feeling cheated.
Invoice Number: I2724CO[protected]
PacketID: [protected]
Order Number:[protected]-5474901
Invoice Date: 13 Jul 2023
Nature of Transaction:Intra-State
Order Date: 13 Jul 2023
Place of Supply: MAHARASHTRA
Nature of Supply: Goods
Seller Details
MYNTRA DESIGNS PVT LTD
SY no 8 to 14 and 55, Alyssa begonia clover Embassy tech
village, outer ring road, devarbisanahalli varthur hobli,
Bengaluru (Bangalore) Urban, Karnataka, 560103,
Bengaluru, Karnataka-560103
GSTIN Number: 29AAECM9636P1ZJ
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