Myntra.com — myntra refused return and refund,cheated by myntra

Address:

122001

I had ordered the wrogn sneakers (Order no:[protected]-5034601) from myntra on 02/06/2018 and received the order on 04/06/2018 when i opened the packet that product was different that ordered. Infact it was some old shoes from local brand. I raised the return request and that myntra boy came on next day and he denied to take the packect because he did not have the approval of pickup for that item according to him. I have sent the pictures of the item that received and yesterday i received a mail from myntra that they can not processed with my retrurn/refund request because right product was delivered to me according to them.

I have sent them the video of the sealed packet opening. Today 10/06/2018 i have called them and talked to the case manger puneet bhargava for 1hr and he declined my request of return and refund. He was even not considering video that i had sent them. He said that we have sent you the right product so why we would consider video and disconnected my call.

Here the pics of what i had ordered and what i have got??