Myntra.com — Myntra shipped an entirely different product without price tags and refuses to exchange the product as the product is different!..

Address:

3rd Floor, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore 560068, Karnataka, India.

Recently on March 18 2021, I had placed an order in Myntra for my 10-year-old nephew as a gift for him.(order id[protected]-5170501.and its cost was Rs.1090 which I made online. the order includes 3 sets of T-shirts and a single cargo pant.on March 24 we received the first package with 3 T-shirts which was perfectly fine and we were happy. and waited for the second item, on March 29 we received the second package and he ran to me to show the gift getting opened. But it made us disappointed as the package was of an entirely different product, a large size ladies pant entirely different in color and shape and also without any inside cover or tags it was just rolled and kept inside the myntra cover which was sealed properly, I couldn't find any tampering to that plastic cover.

Within hours I send an email to myntra support with the images and raised return pickup, next day itself return to pick up agent came to me I handed over the product .then they compared it with the image in the order and told me that they can't take it as it is different!. again I had several conversations and call with customer support regarding this.

On the last day when I checked the status, it is showing that the issue is resolved. So I call them again, now they claim that they had an investigation on the issue and confirmed that they send the right product and the seller of that product doesn't have the item I received. also, they got a clean sheet on their records. so they can't take back the product.

Now I have no choice other than to write my issue here. hope they will find a solution for my loss. this is my first experience in the last 10 years of online shopping.

The Desirable Solution

# I don't want a refund. I want the same product I ordered which was a gift for my nephew and he liked it very much as it is in the image.

# If they cant send me that just take this back and refund me.