Myntra.com — MYNTRA.....The mantra of service!!!!

Address:

Gurgaon, Haryana

Worst Customer Service & Delivery Service EVER!!! Highly disappointed with Myntra services. These guys need 10+++++ days for items to be delivered FROM your Gurgaon warehouse TO Gurgaon???!!! I had placed an order (ORDER NO.[protected] of 10 items on 16th June 2014. These items were packed and shipped on 17th June 2014 from Gurgaon, to be delivered in Gurgaon itself...and guess where the consignment reaches...DELHI???!!! and that too on 19th June 2014????...which, I suppose, is laying eggs there ever since then as it has not been delivered to Gurgaon yet, even when we are sitting on 25th of June today...and I am constantly receiving a message, from past 3 days, saying that we are sorry but your shipment is delayed to the next date...Suckers!! Upon inquiring with their customer care escalation desk members, what I get is a stupid attempt of defending the fact that because it is a centralized courier service, hence all the shipments packed from Gurgaon reaches Delhi first even if the delivery is supposed to be made in Gurgaon. BERSERK!!! Which company could be stupid enough to transit a parcel 100 Kms (to & fro Delhi from Gurgaon) when it is supposed to transit a maximum of 7 Kms within Gurgaon itself...the place of packaging & origin of shipment??? but still if this is explainable, then what makes the delivery to stretch beyond 10 days??? As a resolution, what I get from the escalation desk is a promise that the shipment would be delivered the very next day, whenever I speak to them. Which always turns out to be a fake & hoax commitment. Highly disgraceful and shameful!!! And when I ask them why the commitment is not being fulfilled, the answer is that "We have done what we can - sent a mail to the logistics team & partner for looking into the problem...that's it"...saying this the escalation desk members withdraw their hands as if it is not their fault & they can't do anything else. I have gone through unwanted mental irritation and trauma just because of Myntra's service. A SHIPMENT NOT BEING DELIVERED TO GURGAON, ORIGINATING FROM GURGAON, WITHIN EVEN 10 DAYS!!! Horribly BAD experience!! And then you call yourselves the biggest & the best shopping portal with excellent customer service experience???!!! ! And after all of this, there is not even an ounce of regret or eagerness in the voice/behavior of the escalation desk members, to get things settled and let the customer walk away as a happy one. I have ended spending too much of time, money & efforts on calling and following up with you guys, but to no respite and all in vain!!! I have consistently told them that I need the delivery by 25th at least, because I am leaving town on 25th and need the products to be taken to my travel destination as a gift for my sister...but have got no support whatsoever. WILL NOT RECOMMEND MYNTRA TO ANYBODY EVER!!!