Myntra.com — Never Delivered Only

They are bunch of frauds I suppose. I ordered a footwear from them almost 1 month back. Size was wrong so I requested for exchange. Within 2 days I got a message that new shoes have been dispatched. However, it's been almost 20 days and I have not received it. They refuse to pay back the money also and say that they cannot cancel order now as it has been dispatched. Everytime I contact, the only response I get, they have sent the request to the logistic team and they will get back to me. But they never do...They just took my money and disappeared it seems. Would never trust Myntra again or buy from them.