Myntra.com — Nike Men MD Runner 2 Sneakers got Cancelled without any reason

I am writing to express my deep disappointment and concern regarding the recent cancellation of my order with Myntra. As a loyal customer who places great trust in your platform, I believe it is essential to address the issue I encountered and seek a proper justification for this cancellation.

On May 31, 2023, I placed an order for "Men MD Runner 2 Sneakers" through the Myntra website. I was delighted to find the product at an attractive price, and I promptly made the purchase. However, to my dismay, I received notification that my order had been cancelled due to the vendor's failure to deliver the product to Myntra.

I understand that Myntra collaborates with various external partners to provide customers with a wide range of products. However, as a consumer, I expect Myntra to honor the commitments made during the sale process. When I place an order on your website, I trust that I will receive the product at the price displayed.

It is disheartening to learn that despite the sale being concluded and the product still being available on your website, my order was cancelled without any alternative resolution. This situation raises concerns about the integrity of the purchasing process and the level of accountability held by Myntra towards its customers.

As a responsible e-commerce platform, I kindly request a detailed explanation for the cancellation of my order. I believe it is crucial for Myntra to take responsibility for the situation and provide appropriate justification. Furthermore, I urge you to take immediate steps to rectify this matter by either ensuring the delivery of the product at the promised price or offering a suitable alternative solution.

I genuinely appreciate the convenience and quality that Myntra has provided me as a customer in the past. However, this recent experience has left me feeling let down and questioning my trust in your platform. I sincerely hope that you will address this issue promptly and effectively to restore my faith in Myntra as a reliable and customer-centric e-commerce platform.

I look forward to a swift response from your end, preferably within this week. Thank you for your attention to this matter, and I trust that you will resolve it in a fair and satisfactory manner.

Additionally, I would like to express my dissatisfaction with the way Myntra addressed the matter on our call, stating that I couldn't help you regarding that.