Myntra.com — No refund for defective products gift wrap

I had ordered a gift for my sister. I had paid for gift wrap but the gift was not wrapped and sent in a polybag.
Secondly the top I gifted was torn on the front as well as at the back side.
Sending such gifts is really embarrassing. I may never dare to send such gifts from your website ever.
While refunding gift wrap charges are not covered in it even when the product was not wrapped and it was damaged.
Highly disappointed. Will never recommend Myntra to anyone!