Myntra.com — Non delivery of items ordered on 3rd july & refund not affected in spite of several requests

Address:	400005
Website:	www.myntra.com

My daughter ordered on line for several items vide order id[protected] with advance payment. A few items delivered. But major chunk worth over rs5000- not delivered as per schedule. On not getting the items by the last day i. E. 15th july, as promised, complained to company. Ref no.[protected] on 16th july. Talked to customer support with great difficulty, because getting the phone line is a tedious task. The company has no toll free no. To help customers?? Promised delivery by 20th july vide mail. But again promise broken. Desperate customer makes frantic call, sends mails asking for refund. After herculean efforts the customer support promised refund action by monday, 25th& assured confirmation mail to this effect. But even as at today, no action taken, not even a mail in reply of action taken.. Can this company be made to respond to customer grievances positively?
I expect