Myntra.com — non issuance of refund even 10 days after successful pick-up (return order: [protected])

Address:

Bangalore, Mumbai City, Maharashtra

Dear sir/ madam,

I had returned an item bought on myntra.com for which i was to receive a refund of "rs 2, 149.27"
The return order number: "[protected]"
My item was successfully picked up by myntra on july 25, 2019 and i received a message from them on july 26, 2019 confirming the pick up.
On july 27, 2019 myntra sent me a message saying that the amount of rs 2, 149.27 would be refunded in my bank a/c (Registered with them)
But after sometime they send me a message saying that the refund could not be processed. Since then i have been calling them everyday but everytime i am asked to wait for 24-48 hours.
It has been 10 days but i have not received my money yet.

Request your good self to please help me receive my refund from myntra at the earliest.

Thank you