Myntra.com — Not accepting return

Website:

www.myntra.com

Hello, The product that I received was shorter is size and so I raised return request with Myntra on 21st October, 2015. The product that I received had bar codes attached only on the outer covering and not on the product or product box. But they are continuously asking for the bar code attached on the product box or product cover. I sent them multiple images stating that there is no bar code sticker with "9261" which they are asking for. I also sent them images of all the covers, box and packaging. But they are consistent that product must have bar code sticker and its not their mistake. Now they have declined the return. Return Incident ID:[protected] Order Number: 95216411 Order Placed On: 14th October, 2015 Return request is raised for Shipment 2 - Zaveri Pearls. My mail ID: mathur.[protected]@gmail.com