Myntra.com — Not exchanging my order

Address:	New Delhi, Delhi, 110027
Website:	Myntra.com

I ordered a white shift dress from mango(myntra) with order id :[protected]-8620701 i ordered medium but did exchange for small size. First of all the product that i recvd had few strings attached to the dress brown colour which could be easily removed by picking them uo as it ws nt coming out of the dress jst additional attached. I filed for exchange and support representative was very rude and started arguing that you have spoiled the product. I filed for complaont in myntra and they are also not looking into it which is very ridiculous on part of customer satisfaction.
You guys only charge customer but does not provide proper customer service and then in return blames customer itself.
Really dissatisfied with service. Please look into it.
My contact no. and registered no is [protected]