Myntra.com — Not exchanging the product

Address:	176209
Website:	secure.myntra.com

Hey there,

Warm greetings for the day!!!

I have purchased a shoe through myntra online portal and now want to exchange due to size issue but the customer care and the website is not providing any related facility (Even committed in the sales invoices). They are saying pickup facility is not available and no return form is there for download so that i can send the product through manual shipment process.
Below mentioned are the product details :

Order no.[protected]
Order placed date : 12 july, 2016
Date of delivery : 15th july 2016
Price : rs. 2, 358.56 / 1 item
Name of shoe brand : dc trace tx blue

Please look into issue and do the needful favor.

Thanx in advance for your support.