This is to raise a written complaint against my return request. I purchased a kurti from Rangriti on 15-Jan-2023 which was delivered to me on 18-Jan-2023. Because of size issues I requested for return immediately on 19-Jan-2023. It’s been 2 months since I have raised this request but not a single attempt has been made to pick up my product. I have connected to the customer care executive for 7 to 8 times to get an update but not a single executive has solved this issue. Within one month the window of return got closed and I had requested customer care to raise the return request from their end. Everytime Myntra failed to collect the product, I had to call customer care. Everytime I get an answer (From senior executive as well) that it will be highlighted and sent as an escalation but no solution to this problem. Also I asked Myntra to give me the option of exchange or self-shipment but the customer care executive straightly denied the same. I have requested for a return within the timeline only. Also the product is with original tags and unused. During my last complaint, the committed date was 15 Mar 2023, but today also there is not a single attempt made to pick the product. Today I am not even able to open the help centre option. And I am unable to take the screenshot of previously registered complaints. Attaching all other screenshots and invoice of the product.
Please let me know in case any further details are required from my end to prove my rights.
The amount of product is not less, it is Rs 2794. As a regular customer of Myntra, I hold all rights to return the product and get a full refund amount.
I look forward to your reply and a resolution to my problem.
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