Myntra.com — Not received the product

Today is the 24th of September, 2023. I ordered a dress from Myntra named KALINI SHARARA two weeks ago. I had put the order for replacement due to fit issues. Usually, a Myntra delivery executive collects and delivers the orders. But this time, they sent an e-kart delivery executive. I gave him my parcel and asked about my replacement. He said that he would check the tags and will deliver the product the next day. I have placed replacement orders before as well. We get the replacement product on the same day. That night, the status of my order was changed to 'delivered'. Whereas, I did not receive it at all. I contacted Myntra customer care on 15.09.2023. According to their suggestion, they were supposed to give me an update on 19.09.2023. I have been calling them since that day... No one is willing to help me... All they say is, to wait for the update in the next 24 hrs. Since 15th September, it has been many days. I still haven't got my product or any update about it. My order number is:[protected]-9229801 and the ticket ID is: IN[protected].
The customer support people try to act soft and ask for feedback after the call ends, but no one is working to resolve the issue. I want an immediate resolution. I have attached the necessary screenshots and my contact number is [protected]