Myntra.com — Online ordered and canceled.. no refund

Website:Myntra

I ordered jacket from myntra.they deducted payment of rs. 5097 but no order placed. They failed to refund my amount even after 10 days.now they are harassing me and saying that payment has not submitted in myntra account. They said you may contact bank for the amount.
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    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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