Myntra.com — Order ID # 1235680 [protected]

Vishudh

Women Navy Blue Floral Printed Regular Pure Cotton Kurta with Palazzos

Size: XXI
Dear Customer Care,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I had with Myntra regarding an order that was not delivered despite being marked as delivered in your system. Despite my efforts to seek resolution through your help center, I have received no valid response or resolution to my problem.

On 11 may 2023, I placed an order with Myntra for order name Vishudh

Women Navy Blue Floral Printed Regular Pure Cotton Kurta with Palazzos

Size: XXI with an Order ID # 1235680 [protected]. The total amount paid for the order was INR 949, which I made through prepayment. According to the tracking details provided, the product was marked as delivered on 15 May 2023. However, to my utter dismay, I did not receive the package on the said date or at any subsequent time.

After discovering the discrepancy between the delivery status and the actual non-delivery, I immediately raised a complaint through your help center, outlining the issue and requesting a prompt resolution. However, despite my repeated attempts to communicate with your support team, I have not received any valid response or update regarding the matter. This lack of communication and failure to address my concern has left me extremely dissatisfied with the service provided by Myntra.

I understand that issues can arise during the delivery process, but as a customer, I expect a responsible and timely response from Myntra to resolve the situation. I have diligently followed the necessary procedures, provided all relevant information, and even contacted your help center multiple times, but it seems that my concerns have been neglected.

I kindly request that you take immediate action to investigate this matter thoroughly and provide a satisfactory resolution. I would like a refund of the full amount paid for the order since the product was not delivered as promised. Additionally, I expect a response from your customer support team within 2 days to acknowledge my complaint and provide an update on the actions being taken to address the issue.

If my concerns are not adequately addressed and resolved in a timely manner, I regret to inform you that I will be left with no choice but to explore other options available to me, such as filing a complaint with consumer rights organizations or seeking legal assistance to protect my rights as a consumer.

I trust that Myntra values its customers and their satisfaction, and I hope that you will take the necessary steps to rectify this situation promptly. I look forward to a swift and positive resolution to this matter.

Thank you for your attention to this complaint. I anticipate your prompt response.

Yours sincerely,
fintan