[Resolved]  Myntra.com — Order Id[protected] cancellation at Myntra's will without contacting customer

Address:

Bangalore, Karnataka

Order Id 24113293 was cancelled by Myntra's at their will because, as per them, they happened to have mentioned an incorrect (lower) price of the product. 1) Replied to their e-mail communication about cancellation but got no response 2) Submitted online consumer complaint form twice which said they will get back within 24 hours but they did not 3) Had used a coupon code that gave me flat 35% off without any purchase or discount limit -- they refunded it with a bogus coupon of 35% off which had both minimum purchase as well as maximum discount limits 4) In the 2 mails sent from them at the time of cancellation, they gave same goodwill coupon with varying conditions - one saying "redeem any product on Myntra.com for Rs 400 on a minimum purchase of Rs. 1000 absolutely free" whereas the other saying "Rs 400 off 1000" 5) Called their customer care with some bogus guy receiving it who knew only the words "I apologize for the inconvenience" 6) Asked whether in the reverse case i.e. when consumer orders for price say Rs 1000 and product price decreases to Rs 500 then do they reverse the extra Rs 500 to customer -- he had no answer for this. Overall, Myntra has turned out to be the most pathetic online shopping portal I have ever happened to use. I plan to file a consumer court complaint against Myntra -- I anyway have written communication proof from [protected]@myntra.com which has good enough evidence to win the case.