Myntra.com — order undelivered after prepaid payment.

Address:

Shimla, Himachal Pradesh, 171009

I ordered a jacket from Myntra on 20th December, 2018 which was expected to reach me on 24th, December, 2018 but until now the only order status they show to me is that "Item has been packed" but no further transit has taken place since this much time. I tried to cancel the order but couldn't do so since the order status is "Packed". Now im in a stalemate situation. Neither getting my order nor getting refunded. Also their consumer support isn't responding clearly about the matter. I have mailed my query and also made a call, but nothing helped. I just wanted to have a refund or my order. Please help with any of these.