Myntra.com — ovs company denim jacket ordered but received cheap lee cooper shirt

Address:

Kolkata, West Bengal, 700026

I had placed an order for ovs denim jacket but instead what i received was myntra sent me a cheap lee cooper shirt. This is the reason foe return and refund.

I have paid my amount and i have got a shirt for which i have kept all video and pictures from opening and finding the wrong product

But today the agent came and did not pick up the wrong product saying they have not received any confirmation from myntra and product not matching to ovs denim jacket.

Now if myntra has sent wrong product that is instead of ovs denim jacket they have sent leecooper shirt, how will it match? This is the reason for return
Myntra is sending a totally different product and now when return and refund request is raised, they are saying product does not match, whereas, it is myntra who has sent an entirely wrong product. This has been happening before with many of our colleagues.

We believe that myntra is sending wrong cheaper products of totally different company then when return request is made, they simply refuse by saying product not matching. How the product shall match if at first place myntra is sending the wrong product? Thus the consumers are getting cheated by myntra.

Shall file suitable complaint if there is no updates from their side.
Sb