Myntra.com — Paid amount not refunded due to refund rejected for invalid reason

Address:

Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village, Anugondanahalli Hobli, Hoskote Taluk, Bangalore - 560067

Hi team, Myntra has done a fraud against me for an order worth Rs.1800. They shipped an item which was of incorrect size so I placed a return request with the item and its price tags in original condition within hours of delivery. The return pickup person also MANUALLY verified the price tags before accepting the pickup and it was successfully done. However after the product reached the warehouse, they somehow removed the price tag themselves and rejected my return request stating "price tags missing". Now they have reshipped the item back without the price tag and rejected the refund. Myntra is executing such frauds by simply tampering the price tag themselves and rejecting returns of the customer with no way for the customer to prove themselves. In short: After I received the order I realised it was not the right size so placed a return request within 24 hours of delivery without touching the price tags. The next day, the return pickup person only accepted the pickup after he verified the price tags on the product. So at this point, the price tags are intact and accepted by the pickup person. After it reached the warehouse, they put my refund on hold for 1 day and the next day they updated the status of the return as "Rejected - Price tags missing", however the price tags were present and verified during pickup, only after which the product was accepted for refund. Now Myntra has simply shipped the product back stating price tags missing, which they themselves tampered with. The product would not have been accepted during pickup if the price tags weren't there, so this is the proof of the fraud executed by Myntra. Please take required action against and help me with justice for the product this company did fraud with. Let me know what other information is required to take action.