Myntra.com — payment has been debited twice but order was placed only once

To,
Neha & gagandeep
Customer service department
Question ref[protected]

Could you both please tell me when i will get my refund amount back which was deducted twice on 16/7/2018?
I have submitted my 3 months bank statement as required from your end in mail dated 31/7/2018, to verify if i have received my refund or not, but after submitting the statements you people have stopped replying me.

Hope this messages reaches to other myntra team members who can help me to get my refund on urgent basis!