| Address: | Hiranandani Estate, Thane, Maharashtra, 400607 |
ORDER NO:[protected]-2937501
Order Details:
1. Women Pink Solid Straight Kurta - Shree
2. Women Yellow Printed Straight Kurta - RANGMANCH BY PANTALOONS
Date of Incident: Placed On: 21 Jul 2019
Client Name: Bhavna Sharma
Description of incident: I booked the order from Mumbai location for my Mother on July 21st. The package was supposed to be delivered at Raisinghnagar (Rajasthan), a location approx 2500KM from mine.
The orders were meant to be delivered on below dates:
- Women Pink Solid Straight Kurta - Shree:
Shows Delivered on (Aug 03, 2019)
- Women Yellow Printed Straight Kurta - RANGMANCH BY PANTALOONS
Shows delivered on (Jul 28, 2019)
However, both kurta's have not been delivered till date. However, Myntra claimed that both were delivered. On further inquiry from customer care, I got to know that someone signed it and the sign too just contain initial 'B' (That's my initial) and some random lines. I had been a regular customer of Myntra in the past and there are multiple times I have signed the delivery for them. They can clearly match the same and intervene. I confirmed the same from my parents and none received the packages there either.
Myntra has closed my request thrice stating that it was delivered and there's nothing they can do about it. I had to consistently follow up with Customer care to request them for keeping request open.
Myself and my father have requested for the delivery boy's details so that we could intervene at our level but Myntra didn't provide it anytime and said they will check. I suspect the person supposed to deliver packages is at fault and must be inquired properly about details. This has been a matter of distress for me and my parents and it's no more a question of money but integrity of an organisation. I want my refund back. This isn't acceptable.
FYI, Online delivery doesn't mean a person pay off their hard earned money for some third person to enjoy over. If Myntra cant manage their transactions or Delivery level authorizations, it's better not to have online delivery in place. Let the person receive it and pay for it rather than someone else paying for a cheat who sweeps away the packages at delivery end.
Attaching the signs that Myntra provided as a proof of delivery..
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