Myntra.com — product marked delivered in the app but not delivered

Address:

Darjeeling, West Bengal

I had placed order for lino perros brown bag and bblunt creams. I made online payment approx rs. 2500.

On 14th feb o got a call from delivery boy saying “the product is damaged. There is foam coming out from the productdo u still want your product to be delivered”?
Like any normal person i said if the product is damaged please return the product and send me the new products. He said ok and kept the phone.
The same eve the app was updated and it showed my products were delivered to me on 14th but the products were not delivered. I complained more then nine times. Every time the person in the help centre said they would resolve my problem soon but every time after complain they would send a msg with 48hrs saying my problem has been resolved. When ever i called back to say how they have resolved my complain? The only answer was we will updated in the system you need not worry you will get ur products.
On 18th of march i got a call from myntra saying ur product has been delivered yesterday. I told them i have not received the products. The person from the help centre says i will call u back in half an hour. I waited for the call but to no avail.
I again received a msg on 20th march
“hi, we have successfully resolved your complaint in[protected].in case you are still facing the issue, kindly reach out to us here. http://mntr.se/6wnz40518hc”
I called the help centre and told him that my products are not yet delivered. The escalating manager told me that we cannot do anytging as we have already closed ur complain saying the products gas been delivered on 14th of feb.
I have been cheated because there is no match in what the app is saying and what these people from the help centre has been saying.
I want my refund. I have been a frequent buyer from myntra i had never expected that the app would cheat people. I simply wasted more then &hrs while raising a complain coz they put us on long hold.
According to myntra the product was delivered on 14th feb then why did they call on 18th march to say the peoduct was delivered on 17th of march.
Seriously myntra is cheating people. I want my refund back. I would not like to pay for something which i never received.
My order no. 113284815978559729801.