Myntra.com — product not delivered and not getting canceled

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I placed an order for gear duffle bag on 21/07/2019 it is not delivered yet. Whenever i call customer care they reply that within 24 hours they will mail the status but till date no mail or sms updating about the product. That item is not getting canceled too neither from my side nor from their customer care. I am calling them for the same issue since a month. My money is stuck with myntra.