Myntra.com — Product not delivered

I had purchased the product Crocs women shoes with Order ID # 1235791 [protected] on 12th May, 2023 from Myntra. The app shows delivered on 14th May, 2023. However, i did not receive any product at my end. I raised a complaint on 15th May, 2023 raising the same concern to which they responded that the logistics team has marked this product as delivered and hence resolved the ticket. I reopened it again for 3 times and still have not received any resolution from them. It has been almost a month now and they keep postponing this if I call them. Could you please help me to get my money back?