Myntra.com — Product not delivered since 25 days

Address:	Pune, Maharashtra, 411057
Website:	www.myntra.com

I ordered a product from myntra.com on july 4th 2016. Till now i didnt get any response from the company. I tried to mail the customer service but they are saying like we are not able to reach you on phone. If that is the case i should atleast get a message from the logistic team that you order is going to be delivered by this time this date and the contact number of the person who delivers the product. I dont get any such message from them. If i try to contact customer care on phone they are not at all listening to the concern and just answering that we have many requests to process and it takes some time to process and sorry for the in convenience. What kind of service they are doing i am not able to understand.In the market companies are struggling to deliver in hours but it has been almost a month, still no progress. The worst e-commerce service i have ever seen in india. I would like to know how to proceed to reach out the higher officials so that i can contact them and let describe the situation. So they get to know what going on.