Myntra.com — Product not picked - Order ID # 1230614 [protected]

Hi I had ordered a product from Myntra which was delivered to me on 15th March 2023 however the product was defective and hence I had requested for return pick up on the same day. It’s been almost a month and the product is not yet picked up from the logistics. I have been calling Myntra customer care and have been speaking to their executives as well as the seniors however they have been asking me to wait for 48 hours since 15th March 2023 and have not been assisting me. This is a pathetic service and Myntra is harassing me in direct or indirect way. They are saying that the delay is from the logistic company, and they cannot do anything. The tracking number which I received is [protected], the status is still showing in transit and the logistic person clearly stated that the pick-up from Myntra is on hold temporarily. Secondly, I asked them to assign the case to a different logistics, but they are not agreeing to this alternative as well. The escalation department called me up and deliberately disconnected the call stating my voice was not audible. They have also closed the complaint without any solution regarding the reverse pick up. This is really a case of harassment. Kindly refund my money as I cannot always wait for 48 hours after every follow up call. Kindly initiate refund as you have sent a defective product and you cannot force a customer to keep the defective product as the return request is already approved.