Myntra.com — Product not received in bulk order (6 items)

Address:	Bangalore Urban, Karnataka, 560068
Website:	myntra.com

I ordered 6 items as part of 1 bulk order mostly containing mens wear items like lowers, t-shirts and kurta. i ordered during sale time on aug 14, 2016 and received items wednesday 17th august, 2016. the missing items was a puma t-shirt code 1246109 in my order of 6 items #[protected].

There was no special request for early delivery or anything. i was wondering why the package was not complete and wondered if one order is broken into multiple shipments.

Since there was a holiday for rakhi, i tried calling their call center on saturday
(aug 20) to no avail with system generated message that stated my order was delivered.

On the following monday (22nd), i finally got hold a representative. who repeated the same message that the call center gave me but proceeded to create a complaint #[protected] claiming that the concerned team will get back to me within 4 business days. guess what? i did not get any message.

Therefore, i started communicating to [protected]@myntra.com which even more frustrating as i received various emails from myntra - syeed, vanita, vinay, violet, nicon bruno, and latest k r srikanth. all with the same system-generated emails with no authority to actually check it or none that was communicated.

The order was delivered in less than a week, do you really not see that there could be a slightest possibility that there was a miss. i have over the 2 months of my active participation on myntra ordered goods worth 15k. does that not mean anything for customer loyalty?

I am an ardent believer of online services, but am utterly saddened with this kind of apathy, delayed responses and bad customer service.