Myntra.com — product return request

Address:

461005

I have bought a u s polo jacket but I am not getting return option, after calling to myntra customer care they said that there was some issue from seller side or from app, this happened twice and told me to wait for a week. But even after a week I called customer care now they are saying that I have earned some points so I can't return. I didn't do anying with points kindly resolve this issue