Myntra.com — Product returned and no refund by Myntra.

Order of events:
1. Placed an order for Shezone Women Black Printed Ballerinas, Size: 37 on 28th July 2023. (Invoice number: I0724SE[protected]
2. Received product on Aug 1.
3. Placed return request on Aug 2, on account of damaged product.
4. Received message by their delivery partner "Ekart" on Aug 6, for pickup of the product.
5.Received call from Ekart delivery agent at 1:15 pm on Aug 6 for pickup of product.
6. Personally went to return the shoes. He checked and the contents of the box and said everything was alright. Also mentioned message will come soon. Delivery agent took the product with him.
7. At 5:13pm on Aug 6, received an SMS from EKart stating " Pickup Rejected (due to damaged product)
8. Simultaneously received a message from Myntra at 5:20 pm stating "they were unable to pick up the Shezone shoes due to operational constraints and that it will be picked up later." They also sent a message that return request has been cancelled as product could not be picked up.
Please note the contradiction in the statements by Myntra and Ekart.
9. Immediately called customer support. They mention that according to their database this product has not been picked up at all. Complaint registered with Myntra on Aug 6. Issue no:IN[protected]
10. From then started the back and forth calls and messages to Myntra about the status. All they could reply is give us 24-48 hours. Every time I called them, all they said was "this product has not been picked up, we are looking into it" . They did not mention that the quality check failed or anything of that sort.
11. On Aug 18th, they closed the complaint stating product not received, hence refund denied.
12. I immediately called customer support, who then told to send screenshots of Ekart as mentioned above, about the product pickup.
13. Aug 19th they state saying could not find information in screenshot.
14. Contacted customer support on Aug 21st. Explaining the whole issue, they reopened the query. Spoke to the supervisor who then finally claims ( After 15 whole days), that the product was checked by the delivery agent and it failed to meet refund requirements as the product was damaged. Hence product was returned back to me and not picked up. They said they will look into this but have not giving any conclusions.

Please not the sheer contradiction in their statements.
First, Myntra states they could not pick it up, now they claim it was checked and rejected by the delivery executive.
Second, the reason why Myntra claims it was rejected was because it was damaged. The whole purpose of my refund request was because it was a damaged product, then how can they reject it?
Third, even if it was rejected, why was I not informed about it at the time of checking of the product and why was my product taken away by the agent?
Fourth, they took 15 days to initially close my query saying that no product was picked up. This is an absurd amount of time to check such a simple thing.
Lastly, nor do I have the product with me now and nor am I able to get a refund for the same.