Myntra.com — Product returned put on hold

I had ordered trousers women blue colourblocked printed trousers from myntra.I tried the trousers out but due to fitting issues i decided to return it.I clearly remember not misplacing any tags or anything that came with the product.After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check". I have returned the product with tags and unused condition and put several mails and tried to contact Myntra but it's still on hold and says that they will return the product to me. Why would I do this and why would I want that product if it doesn't fit me. Please process my refund and accept the return. Order ID # 1223700 [protected]