I have been a regular (elite) Myntra customer for more than a decade now.
This was the first time I ran into an issue with my orders, but the way the customer care has behaved has left a very sour taste. They have clearly lost one customer now.
I ordered a few items, which were delivered in several shipments. Two such shipments when delivered, did not have all the items that were supposed to come.
On raising complaint, the customer care reassured me that appropriate action will be taken. I raised complaints through helpdesk after which I received two calls where I had to tirelessly explain the case over and over for 30 minutes. I was assured I will have the response on April 7. And then I was in for a rude shock when on 7th I checked the help center on the app and the customer care had shamelessly closed the complaint as resolved, citing that the products must have been delivered because their logistic partner says so.
I lost 5 items and 5k with this blatant lie and denial of the customer care. Not I am not in country and all they write back is about how they cant reach me on phone and hence have to close the complaint!
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