I had placed an order with Myntra on 5th of January 2021.
Below are the 2 items i purchased from myntra
Item No 1 : Libas - Women Olive Brown & Golden Printed Kurti with Dhoti Pants & Ethnic Jacket.
Size - S
Product Code :9720497
Manufacturer Detail - Libas Impex 239 Sant Nagar East of Kailash New Delhi 110065
Item No 2 : Women Grey & Golden Block print Kurta with Dhoti Pants
Size S
Product Code : 10841894
Manufacturer Detail - Libas Impex 239 Sant Nagar East of Kailash New Delhi 110065
total order value for both items
Item 1 - 1247
Item 2 - 2309
I paid a sum of 3556 for both the products together.
I received Item No 1 on 10/01/2021
I received the correct product and even the quality was as expected.
But I received Item No 2 on 11/01/2021 that is today .
But was disappointed to see the wrong product i got instead of the product i placed an order for.
Item No 2 : Women Grey & Golden Block print Kurta with Dhoti Pants
Size S
Product Code : 10841894
My order value was 2309 after the discount of 1890 for the above mentioned product item 2 where the original tag price is 4199.
Instead of receiving the above product i received an 1 piece of ethnic jacket which was looking little old with tag stating price worth 2399 - Product - Dress
Product Size - S/92cm
Brand - Libas
Style Code - 8347MJS
Month and year of manufacture - Oct 2019
I placed an request for return of the wrong product received and they assigned an executive to take back the wrong product.
But when the executive reached my place to collect the product back he said the product is not having complete set ( Inner top and Bottom as per his view ) so cant take the product back . I tried telling him that i dint place an order for this product first of all and on top of it if its having missing pieces it is not my fault as the product itself is a wrong product which they have packed and send . So i am sure that it is the mistake that had happen from the packing unit of myntra where they have sent a different product with missing pieces where i have only received a jacket instead of a kurta and dhothi pants which i orginally ordered for i am not even sure if that jacket is having any other pieces like inner top and pant as he says as in the tag it is mention only "dress" as the category of this clothing.
Kindly help me to get a refund of my money sum of 2309 for the item no 2 i placed and received a wrong / different product than the actual order
hereby i am attaching the pictures of original dress which i ordered and the one i received and the price tag of the received dress for your reference
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