Myntra.com — Received wrong product that was different from the one ordered from Myntra and no return or refund was initiated

Address:

Bengaluru

I had placed an order on myntra on 01/03/2023 for Nike Women White Court Vision Low Sneakers pricing 3, 996 INR" [Order ID #122948869116212119801]. After approximately 2 days the order got delivered and upon unboxing I found out that it had woodland shoe box contained "fake Woodland shoes with no tags". I immediately initiated a return providing them with all the necessary things to validate the claim. The return request was put on hold and then they cancelled it. Even after sending them the proof of the wrong product shipped myntra refused to collect them as they were not the same as what was mentioned in the order. After repeated calls, they reopened the issue but still, no pickup was arranged and no refund confirmation. After 3 weeks of torture, they rejected my claim. I lost my trust in myntra because of such a pathetic service. How could they not value such an expensive package I want to return the products and in return I expect compensation for my loss.