Myntra.com — Refund and return

Address:	560068
Website:	www.myntra.com

I had boutgt a red hand bag online from myntra item code is 1186436 and order id is[protected], return id 16594230, we returned within time period, after period of time they are sending a mail that it is rejected due to product has been used, i am a mail how can I use that ladies hand bag.
why they respond after time of returning time. now i donot want this product and they are saying it has shipping within 3-4 days agian.