[Resolved]  Myntra.com — Refund concern

Address:

New Delhi, Delhi

I had certain amount of money in my Myntra account for returning an order earlier in the form of Cashback. I ordered 2 new items and Myntra divided the payment of the items and I was to pay the balance on the delivery of the individual items. Of my 2 items from my Order no. 16552887 dated 21 June 2014, I took delivery of one item and contacted the customer care for cancellation of the second. As they were being shipped seperately, I got the delivery of one item early. The tele-executive informed me that since the second item has been shipped it cannot be cancelled and he will try to do so and it should reflect on my order statement OR as directed by him, I should just refuse the delivery just in case it reaches my doorstep. He asked me the reason for the cancellation and I told him that I would like to order another item. I got an sms that my order is ready for delivery on the 22nd June and I promptly called the delivery executive informing him that I had called up the customer care and cancelled my order so as to save him the trouble of coming all the way to my house unnecessarily and also thinking that the refund will be credited to my account faster and I would eventually order the item I wanted to. Since 22nd June I have been in contact with Myntra through emails and with every subsequent Customer Support Executive that replies to me, I have been assured that the refund will be credited to my Myntra account from 48 hours to 2 working days. The latest reply from them is 5 working days. Amazing. As per my Myntra account the item has been REFUSED-ORDER CANCELLATION on the 22nd, RETURNED TO ORIGIN-CUSTOMER CARE CENTER on 22nd and ARRIVED AT DELIVERY CENTER-WARE HOUSE DELHI GURGAON on the 25th. Why Myntra is taking so long for the refund is beyond my understanding specially since the item has been in their custody ever since it was ordered. If I had taken delivery and returned it later, then they would have inspected the item and then proceeded with the refund, which is not so in my case. If it is misplaced then it their logistics department thats to be blamed. Why burden the customer for their fault. The 2 items I ordered were supposed to be gifted to someone and now I just have 1 item. I thought Myntra would credit the refund to my account in the form of Cashback and I would be able to use it for ordering the item I wanted but its been a tedious affair dealing with them. Totally disappointed. I do shop from other online sites but never have my requests and concerns been deflected by issuing apologies and just buying time like in the case of Myntra. From what I can infer from the replies I have been getting from them is that they don't even go through the customer's concern mention in their emails and have a standard answer of being apologetic and just telling them that the issue has been escalated and referred to the concerned department and just buy time, not realising the aggravation they inflict on the customer. Been a regular customer for quite some time and I am asking them to leave grievances of other customers and handle mine but this is a bit too much. Rakesh