Myntra.com — Refund Denied. Seller didnt send tag. Blaming on customer.

Order ID # 1242631 [protected]
Sold by : Vivaanta Fashion - SJIT
Issue Created IN[protected]

Bought Ahika green printed kurta and palazzo sets. Size issue. Quality issue. I bought 2 sizes as different sellers have different sizes in India. So i bought 3xl and 4xl. 3xl has bad shoulder stitching and lose for me, also it is faded than 4xl. Because it is lose so there was no question of trying the 4xl size also. So i didn't try it and just looked over the package and saw difference in shade, one dark, and one way too faded. I immediately decided to return. And I placed return. The pickup happened next day. And after a few minutes I received messages for both sets, for 3xl i received that return is successful and refund will be initiated, but for 4xl the msg said refund declined due to failed quality check. I contacted customer service. They told me the product will be reshipped to me and after that I will have to raise another complaint. Okay I received the product again. A day later. And called them again. Now they tell me after two complaints n investigations, the issue hasn't been resolved and I won't get refund. That they can't help me bcz price tag is missing. Price tag was missing from the seller's side itself. I don't wear price tag and not am I a toddler that I play such games. But because of the carelessness of the seller now I'm not getting my hard earned money back for a kurta set that is of no use to me. Great.. Seller's fault and customer is having to suffer. I used to be a regular buyer of myntra. Used to be very much satisfied. Recommend to all my family, friends, relatives, colleagues...for not just the product quality but the hassle free process of shopping and returning refunding.. I trusted this platform blindly. Loved the experience very much. But I've learned the hard way how they don't value a customer's trust. I demand my refund!
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