Myntra.com — Refund not initiate till today

I order a product in Myntra on 23rd sep rs 2792 and payment done but order not confirmed then I order one more time and order confirmed..

I called to Myntra customer care . Customer executive told me wait for 72hrs u will get your money back else u call me.. 72hra pass but nothing happen then I call one more time that time customer executive told me Myntra isn't received any amount from your end contact to bank..

But bank refuse me