Myntra.com — refund not processed and product never delivered

Address:	560037
Website:	www.myntra.com

This is regarding the product "Roadster Men Black Analogue Watch RD001" pertaining the order number[protected]-3665903.I have purchased the product on 4th June, requested for return on 5th June and returned on of 6th June. Myntra is claiming that the product is delivered to me on 9th after the "return declined" as per their return policy. But the product was never been delivered to me. Moreover I have not received any mail/ message on 9th June on delivery of the product. I have received only a message on 9th June that the product is reshipped to me. After that I have not received any update on the product from Myntra. I had to call Myntra customer services for more than 10 times for following up on this case. Every time I had to tell my problem from the beginning and was assured a solution in next 3 business days which was never happened. The customer service guys are keeping on asking me to the return of the product from side which I was never having. Adding to this, there was a false return request generated by Myntra on 21st June (Accepted by Myntra customer service). On that basis, they have sent me a mail on 12th July saying the product has not picked up so the refund will not process. In my last conversation, which was on 31st July, from nowhere they told it was delivered to me on 9th June which was never mentioned by any of the previous customer care persons(Near about 10/12 persons i spoke about the problem ) and sent me a mail without any proof attached in the mail. On the call with customer care, I have told, we can’t help you for anything on this and reply to the mail which i have done but I have not received any reply. I am tired of talking to customer care and trying tell my problem and asking for the refund. On what basis customer's money is blocked when the product was never delivered to the customer. The product amount is 1060.81
Kindly please look onto the above case and please help me on this.