Myntra.com — Refund not received as quality check failed!

Address:

Wadala

Order number[protected]-6819001
From the total 20 products that I ordered 5 got delivered on 9th March 2022. I placed return request since I had fitting issues with all 5 and bigger sizes were sold out. Same day return was picked up in the evening. The pick up agent asked me if all tags are intact and I showed him each item before he accepted it. Next day I check the app and see that refund is on hold due to quality check fail. I get in touch with the customer care and am assured that they will look in to it and resolve this before 14th March. On 10th March in the night i get a message these 5 products will be shipped back to me. So i again call and customer care says on the app the complaint is open so he cant do anything. At midnight the complaint status changes to resolved and I again call customer care and this time lady tells me she cant do anything please accept return goods and then call customer care. This is the first time I have faced such an issue. I have been using Myntra since quite some time. Due to this issue I cancelled other 15 products of the total order which was worth 20, 000. Refund for the same is on hold.