Myntra.com — refund on hold for not passing the quality check

My return request for order id[protected]-1503401 was placed on 5th sept 2020, the reason being the fit issue with the product. The product got picked up on 7th of the same month but the entire process went on pending since then. Today on 14th sept i have got an sms that your return is on hold since it does not passed the quality check. This is absolute rubbish since i havnt even tried the product as its too tight to fit into. I instantly placed a return and given to delivery partner in the same good clean condition with all tags intact. Then why this return on hold? I even rated the product 5 stars on myntra and have ordered a same fresh piece from my sister's id a day after return as this product dont offer exchange. This is an utter disappointment. I havnt faced any such issue with myntra ever. You are on a verge on losing a loyal customer. Process my refund asap. Details herein-

Name - rashmi
Order id[protected]-1503401