Myntra.com — Refund pending since return on 21.07.2020

There was a return on my purchase with Myntra bearing Order no.[protected]-2669203 dated July 14, 2020. I have not yet received my refund which the customer service department claims was initiated on July 23, 2020 and I was asked to wait till Aug 02, 2020. However, I haven’t received the same on my bank account. When any banking transaction is processed, there is a reference ID of the same which is immediately generated. Today as on Aug 05, 2020, the customer service executives couldn’t provide me with that Reference ID associated with the refund credit. It will take them around 12 more days till Aug 17, 2020 to provide me the same. I am certain that the amount had never been processed after the return and the customer service end is just fooling me around for the last 2 weeks. Even a request to get across to a senior supervisor could not be processed from their end. This is utterly disappointing and unexpected of an e-commerce platform like Myntra, while the other service providers are upto the mark and efficiently assisting the customers with honesty. I want my refund to be made within the next business day and a supervisor to connect with me within the same time.
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