Myntra.com — refund product picked up and denied

Address:

new delhi, New Delhi, Delhi, 110060

I made a return request for a kurta that was dirty and thw product was picked up from me. The guy who picked up the product from me called me saying that the product was dirty and could not pass the quality check so it ia on hold now and asked to call customer care and inform about the same. I also received a mag saying that the return has been put on holdas could not pass the quality check. I called the customer care and explaned everythng to that guy but i guess he was inefficent to understand and made another complaint due to which a hell lot of messqaa created. I again made the complaint with customer care and now they are not accepting the pick up was made and have denied to refund thw amount. The have kept the kurta as well as the money. I have sent them the call details as well as the message i had received and they are not ready to give me the details for the pick up guy. But if they have not received the parcel how can they quality check that product. Its a fraud company with inefficient people sitting for customer service.