Myntra.com — Refund put on hold on Myntra

Website:

Myntra.com

I have been a valuable customer of Myntra since a couple of years. I hadn't been active in shopping since pas two years since I moved to UK. However whenever I am in India I do shop a lot from Myntra as I have a trust relationship with the site. However recently I ordered nike shoes from Myntra due to fit issues, I raised a return. I uploaded the image of the returned product and it was in perfect condition. However the Myntra support updated the complainant that quality check failed. I don't understand how a company like Myntra can trap people like this despite uploading the image. I am still looking forward for a response on this, as I belive a compnyhiike Myntra should be able to resolve this