Myntra.com — refund related issue

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have not received roadster brown jacket. I have requested for exchange due to size issue and the courier guy pick up the return from my address and in return he did not provide me the exchange jacket as he has some wrong jacket with him. Due to which i have no jacket with me and status is showing as return to origin. I am very disappointed with this incident as this has happened for the first time, i am using myntra app from last one year and never faced a issue, it is the trust between myntra and me that i return the the jacket without having the exchange delivered as it never happened in the past. I have raised this issue many time but rply is jacket is not picked up from your address. I know there are issue regarding the courier boys i trust myntra as these courier boy represent myntra due to which i have return the jacket without having the exchange jacket and now this trust is broken and i will never use myntra for online shopping and suggest my friends to that how myntra is not supporting there customers in these type of issues. It not a matter of 2800 but it's a matter of trust and relation you want to build with your customers. I know this will not impact you much but you have think on this how your courier boys cheat us and degrading your company name. Thanks for your support.