Myntra.com — Refund was not given for incomplete products

Myntra is the worst app.
Their customer care are not at all good in solving the problem of customer.
I got an incomplete product as a result of which I raised the complaint along with the images.
The Myntra accepted their mistake but everytime the delivery guy who comes to pick the product is not ready to take the incomplete product.
Myntra is unable to solve this issue from past 3 months .They are not good in telling the ekart people to take the product.