[Resolved]  Myntra.com — Refund,Wrong product , failed pickups , bad customer care

On 29 january 2023 i placed an order of 2 items from myntra which were mango trousers . On 4 february i received 1 trouser and 1 wrong product which was mango footwear instead of trousers . I put it on exchange under wrong product received title and pickup was scheduled for next day . The pickup guy rejected the wrongly received item and was asking for trousers which i never received. I contacted myntra customer care and they on their own cancelled the exchange request and created return and assured me that it will be picked up the next day. But its pickup was refused again the next day as the pickup guy was again asking for trousers. I again contacted myntra and they again assured me that i will be picked up within 24 hrs and filed an open issue. Next day again the pickup was refused and again i contacted them and again they gave me the new timeline. Daily i am going for scheduled pick up and its getting rejected daily and i am calling the myntra customer care daily as well. Today is 16 february again my pick up has been refused as again their system is mentioning the trousers which i never received so from where am i supposed to give them and am getting messages from pickup company that my pickup was cancelled because my decided to keep the product which i never did . I contacted myntra again and the customer care support unit was again rude and very much not helpful. And daily i am receiving emails from myntra that they are rescheduling the pick up for trousers which i never even received and their is no mention of the wrong product which i actually received.