Myntra.com — Refusal to accept the return and refusal to refund

Hiral H. Mehta

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400027
Website:	www.myntra.com

Order no[protected]
Return ID[protected]

The order was placed on 16th of October and was delivered on the 20th of October. On trying out the shoes, they didn't fit and didn't quite look good on me so I filed a return request on the very same day to return the product and get a refund.
However, the return was rejected on 4th of November and the reason was the tag was missing which is untrue as I sent the tag with the item itself.
Thus, I raised another complaint regarding the same and on the 8th of November they claim that the product was "used" which is again untrue.
They refuse to refund the amount and are making false claims and accusations. Kindly look into the matter and help me out.
Thanks!

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Myntra.com customer support has been notified about the posted complaint.

Nov 08, 2016

Updated by Hiral H. Mehta Order no[protected]
Return ID[protected]

The order was placed on 16th of October and was delivered on the 20th of October. On trying out the shoes, they didn't fit and didn't quite look good on me so I filed a return request on the very same day to return the product and get a refund.
However, the return was rejected on 4th of November and the reason was the tag was missing which is untrue as I sent the tag with the item itself.
Thus, I raised another complaint regarding the same and on the 8th of November they claim that the product was "used" which is again untrue.
They refuse to refund the amount and are making false claims and accusations. Kindly look into the matter and help me out.
Thanks!