Myntra.com — Refusal to Refund

Received dress with Price Tag mentioning Brand name "Kalini" but the dress label stitched mentions "VBUYZ". For return & refund, the pickup agent refused the pickup stating that price tag and dress label are not matching. Have raised incident with Myntra customer care - IN[protected]

The responses, which I ma getting is that price tag is missing, which is not the case here. The photographs are being overlooked. Even the support agent ( voice call), said that she is understands the problem but not able to arrange for the pickup & refund.

Wondering why as a consumer i am being penalised for Kalini using VBUYZ or VBUYZ using Kalini brand names.