Myntra.com — refuse to change the address[protected]-[protected]-006394

Address:	Bangalore, Karnataka
Website:	www.myntra.com

Kindly note that, I have placed 5 orders worth rupess 6000 last night at around 11: 30 PM, 26th July'18 via Myntra App and paid them online through credit card. However post placing the order I have realised to update my kolkata address as the address was showing Pune hence immediatly updated kolkata address.

Next day 27th July'18 I have called the customer care to inform about the address however customer care executive confirmed that all the products would be delivered to Pune address where I do not stay. Requested them to change it but the customer care executive confirmed that it is not possible as their system is not accepting the request and asked me to cancel all my orders and the moment I tried to cancel the orders all the cancel options were frozen not allowing me to cancel them.

As per Myntra's email and text messages orders would be delivered next week still they cant make any changes. Moreover they told that I can even cancel at my door step but as I already explained that I do not stay in Pune.

I tried to connect with the Mystra support Team via email but got automated reply stating that can not contact them directly and I have to cal up customer case which of no Use. Myntra Team is reluctant to help me

As I have already paid not sure who will receive my orders in Pune this worry is leading me to a situation where I feel harrased and causing lot of distress.

I am really upset with the kind of service we are getting as once the order is place its not Myntra's responsibilities to caree of customer's Issue. Hence request you to help me to sort this out as they do not have proper escalation matrix.